Refund policy

Return & Refund Policy

At Tekgala, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy below.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, with all original packaging, accessories, manuals, components, and documentation included.

Products that have been damaged, altered, modified, or show excessive signs of use may not be eligible for a full refund.

Starting a Return

Before sending any product back, please contact us to request a return authorization.

Include your:

  • Order number
  • Name and email address used for the order
  • Product you wish to return
  • Reason for the return
  • Photos of the product and packaging if the item arrived damaged, defective, or incorrect

Do not ship a return without authorization. Unauthorized returns may be refused or may experience delays in processing.

Return Shipping

If the return is due to an error on our part, such as receiving the wrong product, or if an item arrives damaged or defective, Tekgala will provide return instructions and, when applicable, cover the cost of return shipping.

For returns due to buyer preference, compatibility issues, accidental purchases, or other reasons not caused by Tekgala, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Please keep the product, original packaging, shipping box, labels, accessories, and other materials until the claim has been resolved. Photographs may be required to process a shipping damage or defective-product claim.

Opened Electronics

Certain electronics may be subject to additional return restrictions after their original manufacturer's packaging or factory seal has been opened.

Opened products must include all original packaging, accessories, manuals, serial-number labels, and components.

Depending on the condition of the product and applicable supplier or manufacturer requirements, an opened item may be subject to a restocking fee of up to 15%.

Any applicable restocking fee will be disclosed during the return authorization process.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Software, licenses, activation codes, and other digitally delivered products after delivery or activation
  • Products that have been altered, modified, or physically damaged after delivery
  • Products missing serial numbers, UPC labels, accessories, components, or original packaging
  • Clearance or final-sale products when clearly identified as final sale before purchase
  • Products specifically designated as non-returnable
  • Special-order or customized products when identified as such before purchase

These restrictions do not affect returns involving an incorrect, damaged, or defective product where applicable.

Refunds

Once an authorized return is received, we will inspect the product and notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after your refund is processed for the credit to appear on your account. Processing times may vary depending on your bank or payment provider.

Shipping charges and applicable restocking fees may be deducted from the refund when permitted under this policy.

Exchanges

If you need a different product, please contact us before returning your original purchase.

When an exchange cannot be processed directly, you may need to return the original item for a refund and place a new order for the replacement product.

Manufacturer Warranties

Some products sold by Tekgala include a manufacturer's warranty.

After the applicable Tekgala return period has ended, defective products may need to be serviced or replaced directly through the manufacturer according to the manufacturer's warranty terms.

Manufacturer warranty coverage varies by brand and product.

Order Cancellations

We will make reasonable efforts to cancel an order when requested before it enters processing or ships.

Because orders may be processed quickly by our fulfillment partners and distributors, cancellation cannot be guaranteed once an order has been submitted for fulfillment.

If an order has already shipped, the applicable return procedures will apply.

Refused or Undeliverable Packages

Orders returned because of an incorrect or incomplete shipping address, refusal of delivery, or repeated unsuccessful delivery attempts may have shipping costs deducted from the refund where applicable.

Contact Us

For questions about a return, refund, damaged product, or your eligibility for a return, please contact:

Tekgala LLC
Email: adrian@tekgala.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Last updated: August 2026