Warranty Policy

At Tekgala LLC, we are committed to providing authentic, high-quality products from trusted manufacturers and suppliers. Warranty coverage may vary depending on the product, manufacturer, and specific warranty terms provided with the item.

Manufacturer Warranty

Many products sold by Tekgala may include a manufacturer's limited warranty. The length and terms of coverage vary by manufacturer and product.

Manufacturer warranties may cover defects in materials or workmanship but generally do not cover accidental damage, misuse, unauthorized modifications, normal wear and tear, or damage caused by improper installation or use.

Customers should refer to the warranty documentation included with their product or the manufacturer's warranty terms for complete coverage information.

Warranty Claims

If you experience a problem with a product that may be covered under warranty, please contact us with:

• Your Tekgala order number
• Product name and model number
• Serial number, if applicable
• Description of the issue
• Photos or videos showing the issue, when applicable

We will review the information and help determine the appropriate next step.

Depending on the product and manufacturer, warranty service may be handled directly by the manufacturer or another authorized warranty provider.

Products Arriving Damaged or Defective

If your order arrives damaged, defective, or incorrect, please contact Tekgala as soon as possible after delivery.

Keep the original product, packaging, shipping materials, accessories, manuals, and labels while the issue is being reviewed.

Please do not discard packaging or return the product without receiving return instructions.

What May Not Be Covered

Unless otherwise covered by the applicable manufacturer's warranty, warranty coverage generally does not include damage resulting from:

• Accidents, drops, liquid damage, or physical damage
• Misuse, abuse, or improper installation
• Unauthorized repairs or modifications
• Improper electrical connections or power conditions
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Lost or stolen products
• Missing or altered serial numbers
• Failure to follow the manufacturer's instructions

Warranty Period

Warranty periods vary by manufacturer and product. Tekgala does not automatically extend or replace the manufacturer's warranty unless additional warranty coverage is expressly stated on the product page or provided at the time of purchase.

The warranty period generally begins on the original purchase or delivery date, subject to the manufacturer's individual warranty terms.

Returns vs. Warranty Service

Our Return & Refund Policy and manufacturer warranty coverage are separate.

If an eligible issue occurs during Tekgala's return period, the product may qualify for a return under our Return & Refund Policy.

After the return period has ended, eligible defects may need to be handled through the applicable manufacturer's warranty process.

Proof of Purchase

Please retain your Tekgala order confirmation or receipt. Proof of purchase may be required by Tekgala, the manufacturer, or an authorized service provider when submitting a warranty claim.

Contact Us

For warranty assistance, contact:

Tekgala LLC
Email: adrian@tekgala.com

Please include your order number and product information so we can assist you efficiently.

Last updated: August 2026