Frequently Asked Questions

We accept the payment methods displayed at checkout. All payments are processed securely through our payment providers.

Please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Delivery times vary depending on product availability, destination, warehouse location, and shipping method. Please refer to our Shipping Policy for additional information.

Tracking information is provided once your order ships. You can also use our Track Order page to view the latest available shipment updates.

Eligible products may generally be returned within 30 days of delivery, subject to the conditions and exclusions in our Return & Refund Policy.

Once an authorized return has been received, inspected, and approved, refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

Unless clearly stated otherwise on the product page, products sold as new are supplied as new products. Tekgala sources products through established distributors, suppliers, and manufacturers.

Many products may include a manufacturer's warranty. Warranty length and coverage vary by manufacturer and product. Please refer to our Warranty Policy for additional information.